Frequently Asked Questions about Kellyco and COVID-19
In light of the Coronavirus pandemic, we wanted to take a moment to answer some of the frequently asked questions we've received from our customers. Additionally, you can read a letter from Kellyco president Jeremy Floyd.
The Florida showroom has reopened. The East Tennessee showroom remains temporarily closed.
How is the Kellyco team doing?So many of you have called in asking how the team at Kellyco is doing, so we want to let you know that we’re doing great! The whole team is working from their homes in Florida and Tennessee. We’re on Slack chats and Zoom Meetings pretty much all day long taking orders, planning new promotions and researching new products to bring you. We’re excited to reopen and return to our Orlando and Knoxville showrooms when we’re allowed to reopen so we can see you all again!
Are you still shipping orders?You’d better believe it! Our order fulfillment center was deemed an essential business and will continue to operate, even as other businesses in the community are closing. While we can’t serve you in our showrooms at this time, you can order from our website at any time, or give us a call to speak to one of our expert detectorists. We can’t wait to talk to you!
Are shipping times affected?We are still shipping orders out within the same day for all orders placed before 5 p.m., so shipping is not impacted. However, you should check with the shipping carrier (FedEx, USPS, etc.) to see if there are any delays on their end.
What are you doing to protect the products I order from the Coronavirus?Our order fulfillment facility in Knoxville, TN has always had extensive personal hygiene and clean workplace practices in place (seriously, you could have a picnic on the warehouse floors they’re so clean). In light of COVID-19, they have installed additional hand sanitizing stations throughout the warehouses. Crews are also performing nightly deep cleaning sanitization fogs and have instituted a dedicated cleaning team to constantly spray and wipe down their high-touch areas and equipment. Protecting their employees so they can ship your order is their top priority.
Is it safe to receive orders?For guidance on Coronavirus, please refer to the World Health Organization website.
How will this affect my returns?Please allow for additional time while waiting for your return to be processed. We’re working as quickly as possible to process any returns while maintaining peak cleanliness and greatly appreciate your patience!
How can I help those impacted by COVID-19?Some of the ways you can help include donating to Feeding America, the American Red Cross, or Save the Children.