Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
I Got My Teenager Out of the HouseArrived super fast - packed well. Easy to assemble. Love the website. Helped me choose the right product. I bought it for my 13 year old son to get him out of the house. First thing we found was an old penny deep under the sand at the beach. The machine said it was a penny! Great day together! Mission accomplished. Thanks.
Customer Rating:Would you buy from Kellyco again? Yes! Fantastic CompanyYour company is fantastic and the sales rep Mark was outstanding. Hope all of your employees are as good. Hope to visit your showroom one day. Thanks for a pleasant purchase. I will tell my friends about your company.
Customer Rating:Would you buy from Kellyco again? Yes! Fast ShippingI ordered on a Tuesday, received my shipment on Thursday. Don't get much better than that.
Customer Rating:Would you buy from Kellyco again? Yes! Blake is the BestKeep reps and people like Blake. He talks to you and not at you. He also talks to his customers from the heart and his personal experiences, not from a script. My wife and I wish more people like Blake were at other companies. Excellent service and support. Thank you for everything. NOTE: Kellyco is the best. #1 in customer satisfaction, service, and one of the top companies I have dealt with in a few years.
Customer Rating:Would you buy from Kellyco again? Yes! I Highly Recommend KellycoI am trying to get a metal detector club started in my area and will highly recommend Kellyco to all of them because of your excellent service and price on your products.
Customer Rating:Would you buy from Kellyco again? Yes! Did My Research - Kellyco Always had the Better DealI have been doing research on metal detectors for about a year before I decided to buy one. I always ended up back at Kellyco no matter what site I went to because you always had the better deal. I ended up with the Garrett GTI. I haven't used it yet, but hope to find a lot of good stuff with it. Thank you Kellyco.
Customer Rating:Would you buy from Kellyco again? Yes! The "Hunt" makes metal detecting FUN!NOTE: Aug. 2, 2013. I was going thru my metal detecting file and found this Kellyco Satisfaction form that I overlooked some years ago. The only way I can think of to improve your service is for you to come out here and metal detect for me and let me keep the spoils! Ha not really...for me it's the "hunt" that makes metal detecting what it is: FUN!!!
Customer Rating:Would you buy from Kellyco again? Yes! X-Terra 305 Instant Success! Great Salesperson!I just received my Minelab Xtera 305 detector. It arrived in great shape, it took less than 15 minutes to put together. I then went out and in a 6x6 grid in my front yard I found $13.00 in change and a arrow I lost worth $15.00. Lets just say I am more than happy with this whole deal and your company. Also, thank you for your recomendation on the detector it is just what I need and you did a great job. I facebooked my 300+ friends with your web site and you as a contact along with my instant success with your recommendation on the detector that met my needs. I think you will have some good future buyers. I will also be placing another order for some gold mining equipment including pans and a very user friendly gold amateur gold sluice so e-mail me if anything you can think of or if a good sale comes up. Thank you very much.
Customer Rating:Would you buy from Kellyco again? Yes! My Great Kellyco Experience!!!I would just like to start off by saying that I am fairly new to the metal detecting hobby. My first experience with Kellyco was in April on the phone with Daniel. He was courteous and answered all of my questions. Since then, I have made several purchases and dealt with many of the representatives who work there. Every single person is extremely kind and knowledgeable. I have always been treated as if I was their number 1 customer, even if I was not making a purchase. I recently had in issue with my current metal detector that I had just purchased a few weeks earlier. Gene took care of it, no questions asked. Kellyco, by far, is the only place to go to buy a metal detector or accessories. No one can match their customer service. I have shopped around, and I have not been able to find a better price anywhere. The selection is unbelievable. I just can't find enough good things to say about Kellyco. Thanks to everyone there for helping to make this hobby enjoyable.
Customer Rating:Would you buy from Kellyco again? Yes! Kellyco Rocks!!Your sales and customer is #1 in my book. I will buy from Kellyco for all my metal detecting needs. You guys rock!!
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.