Customer Comments, Compliments, and Complaints
The "Hunt" makes metal detecting FUN!NOTE: Aug. 2, 2013. I was going thru my metal detecting file and found this Kellyco Satisfaction form that I overlooked some years ago.
The only way I can think of to improve your service is for you to come out here and metal detect for me and let me keep the spoils! Ha not really...for me it's the "hunt" that makes metal detecting what it is: FUN!!!Would you buy from Kellyco again? Yes! X-Terra 305 Instant Success! Great Salesperson!I just received my Minelab Xtera 305 detector. It arrived in great shape, it took less than 15 minutes to put together. I then went out and in a 6x6 grid in my front yard I found $13.00 in change and a arrow I lost worth $15.00. Lets just say I am more than happy with this whole deal and your company. Also, thank you for your recomendation on the detector it is just what I need and you did a great job. I facebooked my 300+ friends with your web site and you as a contact along with my instant success with your recommendation on the detector that met my needs. I think you will have some good future buyers. I will also be placing another order for some gold mining equipment including pans and a very user friendly gold amateur gold sluice so e-mail me if anything you can think of or if a good sale comes up. Thank you very much.Would you buy from Kellyco again? Yes! My Great Kellyco Experience!!!I would just like to start off by saying that I am fairly new to the metal detecting hobby. My first experience with Kellyco was in April on the phone with Daniel. He was courteous and answered all of my questions. Since then, I have made several purchases and dealt with many of the representatives who work there. Every single person is extremely kind and knowledgeable. I have always been treated as if I was their number 1 customer, even if I was not making a purchase. I recently had in issue with my current metal detector that I had just purchased a few weeks earlier. Gene took care of it, no questions asked. Kellyco, by far, is the only place to go to buy a metal detector or accessories. No one can match their customer service. I have shopped around, and I have not been able to find a better price anywhere. The selection is unbelievable. I just can't find enough good things to say about Kellyco. Thanks to everyone there for helping to make this hobby enjoyable.Would you buy from Kellyco again? Yes! Kellyco Rocks!!Your sales and customer is #1 in my book. I will buy from Kellyco for all my metal detecting needs. You guys rock!!Would you buy from Kellyco again? Yes! Helpful Sales RepsNo improvements necessary. My sales rep was very helpful and polite. As I was purchasing items for my son, he advised me of better options. I am very pleased with the way he handled my account as I know nothing about metal detecting.Would you buy from Kellyco again? Yes! Handled Mistake Very Well!A mistake happened with my order. I received my F2 2 coil with option 1 and not option 2 as I had ordered. I think I ordered option 2 but was billed for option 1. My sales rep said no problem and sent me the items from option 2 as well. Thank you. You have yourself a loyal customer now.Would you buy from Kellyco again? Yes! Great Service!Everything was great! I was told what I bought was on back order. Soon got a call from a customer service rep saying they checked on supply. Then got email saying it was on its way. All this in less than a week. Great communication and service. Thanks.Love Compare Detector Model FeatureGreat Website! Lots of information and especially liked the capability to compare detector models.Would you buy from Kellyco again? Yes! Knowledgeable Sales RepsHad a hard time locating the coil covers and asked for help. The lady that helped me pointed me right to what I wanted to order and was surprisingly very knowledgeable about metal detectors. One of the best support persons I've spoken to in years.Would you buy from Kellyco again? Yes! Pleasant and Helpful ServiceMy experience in purchasing my Tesoro could not be more pleasant. The customer service rep was well informed and more than helpful in making my purchase. I can only think of one way to improve your service and that's to give it all away for free. Oh wait, you almost do that already.Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.
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