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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Ordering a 2nd Detector SoonHave Roger answer all your calls. I was very pleased he took the time to answer my questions. I'll be ordering a 2nd detector soon for my wife. Thanks again.
Customer Rating:Would you buy from Kellyco again? Yes! Happy with the Phone Service I ReceivedI was happy with the phone service that Raul provided for my order. Raul answered my questions most effectively and very courteously. He is a definite asset to your company. I was very pleased with his professionalism. If I have a need for another product or service from your company I would gladly call again. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Extremely Helpful RepsMy first phone call was for informational purposes. The sales rep Leilani was extremely helpful. I wanted a personal opinion of the difference between the MXT and MXT Pro. I would highly recommend using Kellyco! I will use you again, thank you!
Customer Rating:You Guys are the BestI had trouble deciding between two metal detectors so I called up Kellyco and spoke with Wanda. Not only did she put up with my bad jokes but she also answered my questions and was pleasant to deal with. The metal detector arrived the next day. Wow. You guys are the best.
Customer Rating:Would you buy from Kellyco again? Yes! Found You Through Watching "Diggers"I found you through your website and by watching "Diggers" the tv show. By watching them I got myself an AT Pro 350 and the Garrett pin pointer. It's so easy to use I felt like a pro in just weeks and my wife and I love going hunting. Thank you so much.
Customer Rating:Would you buy from Kellyco again? Yes! Knowledgeable and Friendly ServiceAs far as I am concerned, every person I had contact with were very friendly and knowledgeable about the products I had asked about. Kellyco is doing a great service for people interested in metal detecting and related items. My purchases from Kellyco have been excellent. Thank you. By the way, I am a member of the Albuquerque Metal Detector Association (AMDA) and want to thank you for your yearly donations to out annual hunt in September.
Customer Rating:Would you buy from Kellyco again? Yes! Never Been DisappointedThis is my second Kellyco / Garrett metal detector. I have upgraded from a Garrett Ace 250 to the Garrett AT Pro. These metal detectors are durable, rugged and extremely dependable in the field! I have never been disappointed when I take a Garrett metal detector out. Easy to use and quick to find the targets I am looking for. The staff at Kellyco are always warm and helpful.
Customer Rating:Would you buy from Kellyco again? Yes! Good Shipping DepartmentService is outstanding. The shipping department is fast and good at packing. I was impressed. I talked to a rep in the morning and by 5:00EST my time, I had a tracking number. Now that is what I call service! Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Not Very Computer LiterateI don't think there is any need for improvement to the website or customer service. I'm not very computer literate and I had no problem using your website to get the information I needed! Roger was a sweetheart and very, very helpful when I called to order my detector! *The shipping was also very fast.
Customer Rating:Would you buy from Kellyco again? Yes! Just Getting Into Metal DetectingI am just getting into metal detecting but I called for a gold panning kit (go figure). The service was so good I've decided to get a Garrett metal detector. I will be getting back to you when I buy my Garrett. Thank you. P.S. This small item was the very first Kellyco product I ordered. Thank you again.
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.