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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Just Starting OutI am just starting to get into metal detecting and recently ordered the Garrett GTI 2500 and then the Garrett Pro-Pointer. I ordered the Garrett GTI 2500 through a telephone representative who was more than helpful, and I ordered the Pro-Pointer from your website with absolutely no problem. I look forward to doing business with Kellyco for a long time.
Customer Rating:Would you buy from Kellyco again? Yes! Very Happy Very happy, my husband and myself have ordered several items in the past and have always been satisfied with our purchase. We will continue to use Kellyco for our detecting needs. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! My Grandson will Love his DetectorSales rep was great. He knows what he is selling. Very helpful, great experience. I would use Kellyco again. Great company. Thanks, my 10 year old grandson will love his metal detector.
Customer Rating:Never Had a Problem In 20 years of doing business with Kellyco I've never had a complaint with your personnel or customer service. That's why I keep coming back. I wish more companies were more like you!
Customer Rating:So Far So GoodSo far so good! I might have questions after I put the Garrett AT Pro together and read the manual and DVD. I have never used a detector, but I talked to miners in Alaska north of Chicken. I've been up there the last two years, alongside the Jack Wade Creek. I can't wait for June next year.
Customer Rating:I Feel Confident Buying from Kellycomy email was responded to by Steve. Steve provided me with the crucial spec information making my choice of metal detectors easy. No doubt, all of the sales people at Kellyco know the products, specifications, warranties and accessories. I would feel confident speaking to any one of them regarding sales and service. Five star service and best prices at Kellyco.
Customer Rating:Would you buy from Kellyco again? Yes! Needed Parts for My DetectorI have a Garrett metal detector. I needed parts for it so I found you on my computer. Wanda helped me with my problem. She knew what I needed right off. I was very pleased with her knowledge of my detector even though it was an old one. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Good StaffGood job and good representatives. I called twice and both did a great job. Your quality people are your success and I will be buying another detector from Kellyco because of their good staff.
Customer Rating:Would you buy from Kellyco again? Yes! Your Shipping Impressed MeGeorge did a great job explaining your shipping methods, and in addition he saved me over $20.00 in shipping costs. I was amazed at how well everything was packed. The box was secure and nothing rattled - very impressed! You folks really know how to pack and ship your products - Thank you all - I will definitely order from you in the future!
Customer Rating:Would you buy from Kellyco again? Yes! No Need for ImprovementNo need for improvement. By far the best deal out there. I can't be more happy with the package I picked and the options. I learned a lot of information from your site without searching the net. I'm a first time owner but have always wanted one. Your site made it very affordable to get into this hobby. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.