Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
So Far, So Good!So far so good. Never gotten anything this fast short of getting it myself. Roberto took my call. I was impressed with his attitude, even with an obvious Christmas crunch he was helpful and made me feel like a valued client.
Customer Rating:Would you buy from Kellyco again? Yes! Would Rather Buy from KellycoKellyco is simply the best fro metal detectors and accessories anywhere. I live in northern California and would rather buy from Kellyco than from any of the dealers I have found in my part of the country.
Customer Rating:Would you buy from Kellyco again? Yes! I Love my DetectorsMy husband ordered the Garrett Ace 350 online for me. I know nothing about computers, but I do love my detectors. We ordered two from Kellyco - love the prices. We got a great package deal - can't wait for good weather. Have to get out there and detect. Detecting keeps me limber! Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Great TeamworkBlake communicated with me online while I was shopping your website and then called later per my request, but I had chosen and ordered through Roberto by then. I'm happy I took Blake's advice and Roberto assisted wonderfully to complete my start-up package. Now where's the treasure?
Customer Rating:Would you buy from Kellyco again? Yes! Keep On Keepin' OnKeep doing what you have done for 50 years. This is my 3rd detector from Kellyco.
Customer Rating:Great Website / Great ProductsYou have already given all the information anybody should need on any brand metal detector. Your staff is very helpful too. Great website / great products.
Customer Rating:Would you buy from Kellyco again? Yes! Very Happy with Your CompanyI ordered a Titan 9000 and received it in a few days. I was very happy with the items, but I ordered option #2 and was short a pin pointer. I called in a day or two and it was sent to me the next day. Great service and items. I'm very happy with your company. Thanks.
Customer Rating:Would you buy from Kellyco again? Yes! Finally Got to BuyThere's no improvement that I can think of. I was around 16 years old when you first sent me a catalog and it was a wish book for me. After a few years y'all sent me a letter and said if I didn't order you would stop sending catalogs. I sent a letter back and told y'all that one day I was going to buy one and it would be from you. So you kept sending catalogs. It took me 43 years, but I did buy one. Thanks.
Customer Rating:Would you buy from Kellyco again? Yes! Had a Flawless ExperienceIt is difficult to improve upon a flawless experience. Wanda was very helpful, especially since I changed my mind and upgraded my order twice.
Customer Rating:Thanks for the HelpI'm impressed with your sales staff! I ordered 2 books and asked a hundred dumb questions, and Gene had the patience of a saint and answered them all. I'm sure he heard them all more than once before! Thanks for all the help.
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.