Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
MoreThan I Expected!After looking at the website and deciding on a product, I called and thought I would just be placing an order. My representative Steve asked me questions and suggested a different unit that would better fit my needs. Then when the order arrived - wow, there was more than what I expected! Thank you!
Customer Rating:Would you buy from Kellyco again? Yes! Outstanding!3rd detector I have bought from Wanda. I previously bought an X-Terra 705 and Minelab Excalibur. Wanda's help and expertise is outstanding. She answered all of my questions and had helpful suggestions. Order arrived on time, and was complete.
Customer Rating:Would you buy from Kellyco again? Yes! Beyond 5 Star ExcellenceYour services were excellent. It is hard to find this in business everywhere. Most of all there is Scott, who is beyond 5 star excellence! When using my Garrett and people ask me, "what are you doing, and where did you get that?" I tell them "I'm hunting - and go to Kellyco, they are #1."
Customer Rating:Would you buy from Kellyco again? Yes! So much product that I am astounded!I just received my Ace 250 in the mail. I open the box and you guys have sent me so much product that I am astounded! I expected the detector and maybe a sticker or two. I got a kit that completely gets me started in my treasure hunting! Thank you does not seem adequate! It's hard to find customer service like this today. You guys Rock!
Customer Rating:Would you buy from Kellyco again? Yes! Good Doing Business with You!I can see why people do business with you! Because you make them feel that they are important! Very comfortable to do business with you.
Customer Rating:Would you buy from Kellyco again? Yes! All is Great!I've bought 4 detectors from you and have never had a single issue. To me all is great!! Keep up the great work and service! Thank you, a real pleasure doing business with your sales persons. Thank Scott for me.
Customer Rating:Would you buy from Kellyco again? Yes! I Was Guided in the Right DirectionI am not sure how to improve the services any better, they are great now. My sales person was Leilani. What a nice, pleasant person to talk to. A very knowledgeable person on all detectors, and she guided me in the right direction. I am very happy with what she set me up with (a Garrett AT Gold). I would highly recommend her to anyone buying a detector.
Customer Rating:Would you buy from Kellyco again? Yes! Loves to Discover the PastNo improvement is necessary - My first detector about 30 years ago was a heavy land, water detector that cost about $800 then! I used it for years. Six years ago I bought two more, still in perfect condition searching the past! Kellyco and Mr. Garrett both knew and built professional tools to find the past! I tell people everyday, "more is lost than found so the Earth is forever given up it's treasure...."
Customer Rating:Would you buy from Kellyco again? Yes! Far Better InformationI am new to metal detecting and Kellyco's website was mentioned in tons of YouTube videos. Your website has far better information than any of the others.
Customer Rating:Would you buy from Kellyco again? Yes! Better Late Than NeverI watched a TV program about 2 weeks ago that used a detector. They were using a Garrett. I was impressed, did some research on the computer, and now I have one. I have wanted this for 40 years. Better late than never. I will be 78 on my next birthday in April. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.