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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Keep it upDon't change anything! Keep doing just what you are doing. If it's not broken, don't try to fix it.
Customer Rating:Would you buy from Kellyco again? Yes! Always ask for RaulThis is my second purchase with you. I always ask for Raul. He knows his business and he is easy to work with. Thanks Kellyco!
Customer Rating:Would you buy from Kellyco again? Yes! Great Service!How can you improve something that needs nothing? Great service!
Would you buy from Kellyco again? Yes! Keeps me coming backEverything was fine except the free case had a rip at the zipper about 8 inches long. Other than that I'm very pleased.
|Reponse From Kellyco on 10/12/09,|
Dear Mr. Williams, Thank you for taking the time to answer our questionnaire. Information like this is what helps us to solve any problems and continue to improve our services. You are being sent a new bag and our apologies for the one that you received. If I can be of any further assistance to you I trust that you will not hesitate to contact me. Best regards, Margaret
Response from Customer:
Thank you very much. It is service like this that keeps me coming back.
Customer Rating:Would you buy from Kellyco again? Yes! A pleasure to deal withNever a problem with Kellyco. You're a pleasure to deal with.
Customer Rating:Would you buy from Kellyco again? Yes! Class Act!Today I bought a Whites DFX 300 series detector and lots of accessories. Tony was my salesman and I just want to say what a class act he was. I will definitely be letting all my digging buddies in Virginia know how professional, courteous, and straightforward the people at KellyCo are. I will be back with all my detecting needs in the future. Again Tony Rocks and KellyCo is the best!!
Always had great service...I have always had great service with my purchases from Kellyco.
Customer Rating:Would you buy from Kellyco again? Yes! No problems!Wanda was a great help in suggesting products for me! No problems here.
Customer Rating:Would you buy from Kellyco again? Yes! Tony was very helpful!When I bought my Minelab X-Terra 705 Tony was very helpful. I wasn't 100% sure how I wanted to upgrade to a better metal detector so he guided me by questioning me on what kind of detecting I did. I appreciate his patience with me being a novice. That patience goes a long way when it comes to bringing customers back. Thank you! Keep up the good work!
Customer Rating:Would you buy from Kellyco again? Yes! Very ImpressedI'm very impressed with my first order online. I have done business with Kellyco in the 1980s and was treated very well then also. Keep up the great work!
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.