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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating:
(4.828) - Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.807) - Was the delivery made on time?
Kellyco's Average Rating: (4.773) - How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.791)
Would you buy from Kellyco again? 
Yes 
No
My experience was great!
Customer Rating:
Would you buy from Kellyco again? Yes! Thank you for going above and beyondI really must express my disappointment that my detector arrived damaged. I got an RMA # very quickly and both people I spoke to were very nice. Loose extra items were allowed to freely bang around underneath the main detector components. This was likely the why the "Mode" toggle broke off.
Anyhow, this delay has ruined my plan to take the detector on an upcoming vacation next week which is a very big disappointment.| Reponse From Kellyco on 04/21/09, Dear Ed, we send our deepest apologies concerning the condition of which the state of detector when it arrived to you. We will do everything we can to remedy the situation as it is our policy to ensure 100% customer satisfaction. Thank you. Response From Customer on 04/24/09, Hire more people like Margaret. Thank you for going above and beyond what I had expected. The replacement detector arrived about 7pm on 4/23/09. If my trip into the Oatman, AZ hills produces a new AZ gold rush I'll buy you a ticket to join me. |
Customer Rating:
Would you buy from Kellyco again? Yes! A Thank You Letter to KellycoDear Doris,
Just a note to advise you that my new White's 300 Beach Hunter metal detector and the new MPx were both delivered to my house yesterday and I have been busy assembling them.
I have enclosed a picture of yours truly taken in the Dominican Republic on one of Norma and my holidays. Thought it would be interesting for you to see the person who caused so much trouble for you.
I want to thank you for your patience in handling my difficult situation with my other detector. You always got back to me with an update on the ongoing saga and this was really appreciated.
Thanks again Doris and the very best to you and yours for 2009.
Norma and Tom Lucy.
Just wanted to let you know... My son gave me a Garrett Scorpion, and it came with out a manual. He notified you, and you sent one out promptly. Thank you, your service is really superior.
-Roy Kornmeyer
Complete Satisfaction!!
Customer Rating:
Would you buy from Kellyco again? Yes! I don't see how you could improve your service.
Customer Rating:
Would you buy from Kellyco again? Yes! Very pleasedThis is the third detector I have purchased from Kellyco. I'm very pleased with the service I've received.Customer Rating:
Would you buy from Kellyco again? Yes! Keep doing what you are even as you get bigger!!!!Customer Rating:
Would you buy from Kellyco again? Yes! Doing great!You're doing great, very satisfied. Thank you.Customer Rating:
Would you buy from Kellyco again? Yes! Service is great!I'm a long, long, time customer and the service is great!Customer Rating:
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.
Independent Customer Feedback
Click on one of the comparison site logos to
see our third party reviews
Click on one of the comparison site logos to
see our third party reviews
Other Lists of Interest
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