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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Very courteous staffKellyCo is the best site I've ever ordered from. They do what they say they're going to do and do it in the quickest possible way. It's a pleasure talking to the staff! They are very courteous and make you feel like you're talking to one of your friends. They are a great group of people. Super easy site to navigate. If all sites operated like KellyCo, the internet would be a better place.
Customer Rating:Would you buy from Kellyco again? Yes! I will be buying from Kellyco againI've searched the internet and have only to say that KellyCo is your one stop one shop for every brand, as well as very competitive if not the best on pricing. I will be buying from KellyCo again for all accessories and another detector for my wife. Thanks!
Customer Rating:Would you buy from Kellyco again? Yes! Everyone was wonderfulEveryone was wonderful and helpful. KellyCo is easy to deal with and I would definitely recommend it!
Customer Rating:Would you buy from Kellyco again? Yes! Nothing to improve, everything was great!
Customer Rating:Would you buy from Kellyco again? Yes! Tony is the real treasureTony is the real treasure at KellyCo. He listens when I call because I'm excited about a new find. He suggests accessories I may need. He also helps me with problems and also recommends new techniques to try. Thank you Tony and thank you KellyCo. Just received my fifth package in twelve days from KellyCo. You are totally fast and efficient. I will buy from no one else.
Customer Rating:Would you buy from Kellyco again? Yes! Excellent JobFrom my experience to date, I feel you and your staff do an excellent job.
Customer Rating:Would you buy from Kellyco again? Yes! Good ServiceThe service was very good.
Customer Rating:Would you buy from Kellyco again? Yes! Kellyco Stands OutLeilani was helpful and knowledgeable. Top notch customer service, give her a raise! Shipping was prompt and accurate. It was a pleasure to do business with KellyCo. In a day and age where customer service has gone to the wayside, KellyCo stands out and sets the standard for other companies to follow. Nice to see good old fashioned business practices still survive. Thank you for a great experience.
Customer Rating:Would you buy from Kellyco again? Yes! Minelab and Kellyco Take Care of Their CustomersMinelab,
I am writing to you as a first time customer. On 12-17-09, I ordered an Excalibur 2 with the 10" coil from Kellyco. I received the detector on 12-23-09, but they had sent me the 8" coil, so i had to send it back. I was then notified that they ere out of stock. I had called Kellyco numerous times to inquire about my detector but was told they were on back order. On another call I had a very helpful and concerned employee of Kellyco advise me that she would contact Minelab directly to see if you had one Excalibur that you could send directly to me. I did not expect to here back from them, but was surprised when I was told that you people at Minelab would send the detector directly to me. Days later it arrived and I was excited to put it together and try it out. Much to my surprise there was no adapter in the box for the battery charger. I notified Kellyco and they advised they would contact Minelab. I thought this will be a long drawn out event. Two days later the part was at my door. I would like to thank you for being a first rate company with state of the art detectors and a first rate company who cares about their customers. After seeing this type of service i will be along time customer. Customer service means a lot to me and a number of companies lack it, but not Minelab or Kellyco.
|Reponse From Kellyco on 02/04/10,|
Thank you for taking the time to write to us. We enjoy hearing from our Minelab Family members! We consider all of our customers part of our family. Enjoy your Excalibur and send us pictures and your stories. We don\'t want this to be the last time we hear from you. As a token of our appreciation for taking the time to write to us, please send us a shipping address for a complementary \"gift\" from us to you.
I have copied Kellyco on your letter, I know they would love hearing positive feedback from their customers
Happy hunting! Thank you and have a good day!
-Minelab Metal Detectors
A Fun Experience!I am one happy customer. Thank you Kellyco for providing me with the tools to research and compare various metal detectors. Thank you Kellyco for making purchasing a metal detector a fun experience. My Garrett Infinium rocks, on land and in water. Thank you!
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.