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- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Kellyco Delivers Customer ServicePat,
I talked to JW yesterday 2/24, and this morning 2/25 and was supposed to receive a return receipt for a metal detector I just bought. It's having some major issues with it (bad 12.5” coil and no bell tones and losing the tone on it while detecting). I'm not sure JW got my correct email address because I have not received the receipt yet so I'm sending an email to ensure you have my correct email address.
I need the receipt so I can get it mailed off to you today. JW said a replacement metal detector would not be shipped until you receive confirmation that I mailed the old defective one.
I'm heading out of country to detect at the beginning of next week and need to ensure I get the replacement before I leave. My apologies for being a pain, but would like to get this taken care of before I leave the country. I have included all my information from my order in case you need it.Thanks You,
Reponse From Kellyco
We are in the process of shipping the replacement detector for you today. We wish you the best in your treasure hunting expeditions. Please feel free to let us know if there is anything else that we can assist you with.
Kellyco Metal Detectors
Thank you so much. This is the exact reason I chose to shop with Kellyco and would refer you to anybody wishing to purchase a detector. Customer service is what sets your company apart from othersThanks Again!
There's nothing to worry about because we will make sure you get what you ordered. I'm just waiting to hear back from UPS concerning the tracer. I will try to find out more information later this afternoon. Let me know if there is anything else that I can do for you.
BTW the UPS guy was here about 11:30 am, he asked a couple questions, had me sign a paper and left. Thanks again for having this mess checked out. I was worried from the get go you would have told me you would do these things and then let me hang, but you proved me wrong and it makes me realize that all companies and their representatives aren't idiots and actually have good honest people like yourself running operations.
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.