Labor Day Sale
Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
  1. Was the telephone representative courteous, helpful, and knowledgeable?
    Kellyco's Average Rating: ***** (4.834)

  2. Was the salesman or technical support staff able to handle your questions or problems?
    Kellyco's Average Rating: ***** (4.815)

  3. Was the delivery made on time?
    Kellyco's Average Rating: ***** (4.780)

  4. How would you rate your overall experience in dealing with Kellyco.
    Kellyco's Average Rating: ***** (4.800)

Would you buy from Kellyco again? Yes No



Kellyco Customer Comments | Reseller Rating Comments | Google Reviews | Price Grabber Ratings

Customer Comment Pages
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Kellyco is FantasticYour website is fantastic you have a lot of information and specials I found a lot about my metal detector on your web site keep up the good work. And thank you for you've fast shipping of my order. I will be buying from you again.
Customer Rating:
starstarstarstarstarLexie C.
Would you buy from Kellyco again? Yes! yes
Kellyco is the Very BestWas the best experience I've had with an online vendor. The VERY BEST.
Customer Rating:
starstarstarstarstarJames S.
Would you buy from Kellyco again? Yes! yes
Kellyco Takes Care of Business!Today I received my Garrett ACE 250 Sports package, and I am stoked!

I placed my order March 2nd, and even though the package was backordered, received it within 10 days. Very impressive. My congratulations to Kellyco and the staff. I have a feeling that they are the kind of people that takes care of business. The website is loaded with information.

The Garrett ACE 250 was easy to assemble. I am 6'2" but the easily adjustable shaft fits me perfectly. The included manual is clearly understood and simple. I am surprised with the weight being much lighter than I had assumed. Clearly, the folks at Garrett are thinking of their customers.

I have just retired and am looking forward to enjoying my new toy!

Larry R

Customer Rating:
starstarstarstarstar
Kellyco Delivers Customer ServicePat,
I talked to JW yesterday 2/24, and this morning 2/25 and was supposed to receive a return receipt for a metal detector I just bought. It's having some major issues with it (bad 12.5” coil and no bell tones and losing the tone on it while detecting). I'm not sure JW got my correct email address because I have not received the receipt yet so I'm sending an email to ensure you have my correct email address.

I need the receipt so I can get it mailed off to you today. JW said a replacement metal detector would not be shipped until you receive confirmation that I mailed the old defective one.

I'm heading out of country to detect at the beginning of next week and need to ensure I get the replacement before I leave. My apologies for being a pain, but would like to get this taken care of before I leave the country. I have included all my information from my order in case you need it.

Thanks You,
James M

Reponse From Kellyco
Hello James,
We are in the process of shipping the replacement detector for you today. We wish you the best in your treasure hunting expeditions. Please feel free to let us know if there is anything else that we can assist you with.

Have a great day,
Nathan Gerics
Kellyco Metal Detectors

Thank you so much. This is the exact reason I chose to shop with Kellyco and would refer you to anybody wishing to purchase a detector. Customer service is what sets your company apart from others

Thanks Again!
James M
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Kellyco Keeps Their Word-Thanks NathanReponse From Kellyco

Hi John,
There's nothing to worry about because we will make sure you get what you ordered. I'm just waiting to hear back from UPS concerning the tracer. I will try to find out more information later this afternoon. Let me know if there is anything else that I can do for you.

Thanks Nathan,
BTW the UPS guy was here about 11:30 am, he asked a couple questions, had me sign a paper and left. Thanks again for having this mess checked out. I was worried from the get go you would have told me you would do these things and then let me hang, but you proved me wrong and it makes me realize that all companies and their representatives aren't idiots and actually have good honest people like yourself running operations.
John J

Customer Rating:
starstarstarstarstar
Excellent Service from Kellyco! I can't think of anything that needs improving - I've received excellent delivery time on past orders and even received personal notes via email from Nathan and other staff members. That personal touch is what makes Kellyco Excellent not good.
Customer Rating:
starstarstarstarstarBill N
Would you buy from Kellyco again? Yes! yes
Very Satisfied with Kellyco's Service!I'm very satisfied with your service so far. I do not have a computer at home, so no email but I would gladly receive any information on sales or specials for accessories via U.S mail
Customer Rating:
starstarstarstarstarMark B.
Would you buy from Kellyco again? Yes! yes
Your service is amazing!Your service is amazing... I have my email alerts on my cell phone and I could check it anywhere. I didn't get the product yet, well because it just got shipped but the fact that I ordered the item four days ago and you emailed me at least twice so I know what's going on with my order unlike other companies that like to play games telling their customers they shipped when they didn't because all they care about is the money they got from us Thank you for caring more about you customers then your money Ps. I will be buying all my detecting supplies from Kellyco. =)
Customer Rating:
starstarstarstarstarJimla R
Would you buy from Kellyco again? Yes! yes
I was happy with every aspect of Kellyco, from my intial call with many questions to the call I made to buy. I got Roger both times and he was supper!!
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
The best part of the site is that you don't have to search for the phone number!
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Customer Comment Pages
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* Comments without stars are from unsolicited emails, letters, warranty cards, etc.

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