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Showroom: M-F 9am-6pm - Sat. 9am-5pm
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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
  1. Was the telephone representative courteous, helpful, and knowledgeable?
    Kellyco's Average Rating: ***** (4.813)

  2. Was the salesman or technical support staff able to handle your questions or problems?
    Kellyco's Average Rating: ***** (4.789)

  3. Was the delivery made on time?
    Kellyco's Average Rating: ***** (4.741)

  4. How would you rate your overall experience in dealing with Kellyco.
    Kellyco's Average Rating: ***** (4.767)

Recently we added: Would you buy from Kellyco again? Yes No

Recently we added: The date we responded to comments.

* Comments without stars are from unsolicited emails, letters, warranty cards, etc.

Independent Customer Feedback
Click on one of the comparison site logos to
see our third party reviews
Just a suggestionA full line catalog would be handy. I do not always have enough time to go on line and not all of my friends have computers. It would be nice, if with the purchase of each detector, a free hat with Logo of the detector and Kellyco, accompanied your orders.
 Reponse From Kellyco on 08/26/08,

Thank you Mr. Little for your suggestion. Kellyco will always send a catalog out to you upon request so that you can stay up to date with the latest metal detectors on the market. Kellyco will also try their best to bundle free merchandise including but not limited to: Headphones, Diggers, Instructional Videos, Decals, Carrying Bags, Pinpointers, etc. So keep your eyes out for special offers, as they are updated daily.
Customer Rating:
John P Little
Would you buy from Kellyco again? Yes! yes
No Problems..I had no problems at all!
Customer Rating:
Jason Bradshaw
Would you buy from Kellyco again? Yes! yes
Very happy customerI am very happy with dealing with your company. Thanks,
Customer Rating:
Tom Stelzer
Would you buy from Kellyco again? Yes! yes
Your confirming e-mail needs to contain your company name.Your confirming e-mail needs to contain ‘YOUR COMPANY NAMEâ€, Not an employee’s name. I thought it was spam, because I had no way of knowing who the person was.
 Reponse From Kellyco,

Dear customer, thank you for input on this matter. Expect to see from "Kellyco Metal Detectors" in the near future.
Customer Rating:
Nery Taylor
Would you buy from Kellyco again? Yes! yes
What your detectors should say.On some of your web links I was unsure if detectors were good to use in water. They should say: “Not to be used in waterâ€, or “Water is okay.†Thank you.
 Reponse From Kellyco,

Thank you for your suggestion. Currently on our homepage (www.kellycodetectors.com) there is a section on the left hand side labeled: Metal Detectors by Category. Under this section you will see a link for our Beach/Surf/Water Metal Detectors. A new page will open that lists all of our brands of metal detectors that can be used in water. If you are still unsure about a product or have any other questions, please feel free to call in and ask one of our sales representatives.
Customer Rating:
Richard Anderson
Would you buy from Kellyco again? Yes! yes
Serious about Customer ServiceTerry, I just wanted to thank you for packing and shipping my order so quickly. It was packed very well and arrived the very next day. 26 1/2 hours from phone call (order) to delivery to my door is fantastic. This was even though tropical storm Fay was over us and doing her thing. You guys are the greatest and you will be seeing many more orders coming in from me. I also won't hesitate to "tell the world" about your fantastic service. Finally I have found a company that is serious about customer service. Thanks again. As soon as the rain lets up, I'm going to the ocean to beach hunt.
Bob W
Thank You From The Bottom Of My Heart.Thank you Doris from the bottom of my heart for your support, kindness and great service. Miaden/Slovenia
Miaden
Unknown.It is unknown to me how you can improve your service, for I am impressed with the great service that I received from Kellyco.
Customer Rating:
Patrick Bawkin
Would you buy from Kellyco again? Yes! yes
Thanks for the speedy serviceMy all around involvement with KELLYCO was wonderful!
Customer Rating:
Mark Montgomery
Would you buy from Kellyco again? Yes! yes
How can I get used Metal DetectorsHow I can purchase used, discounted, or returned metal detectors at Kellyco?
 Reponse From Kellyco,
On the home page on the left hand column, look for Metal Detectors by Category, scroll down to click on Used\Demo, Refurbished Metal Detectors.
Customer Rating:
Marcel Young
Would you buy from Kellyco again? Yes! yes

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Metal detector stock is limited, prices are subject to change and any item may be withdrawn without prior notice. We are not responsible for typographical errors, mistakes or a manufacturer's inability to ship a product. All metal detectors are guaranteed to be brand new with a manufacturer's warranty unless otherwise specified. Kellyco holds all copyrights to this website unless otherwise stated. *Published "SAVE" and "SAVING" Percentages are based on Manufacture's MSRP (Manufacturer's Suggested Retail Price) list price or (compared to price), or/and total combined savings of metal detector and its bundled accessories. Questions or Comments - Please e-mail us here.
All words and photographs are © 1998 - 2009 Kellyco Metal Detector Distributors unless otherwise noted. All rights reserved. Any use or retransmission of text or images on this website without written consent of the copyright owner constitutes copyright infringement and is prohibited. Enjoy your metal detector and happy hunting!