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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
  1. Was the telephone representative courteous, helpful, and knowledgeable?
    Kellyco's Average Rating: ***** (4.835)

  2. Was the salesman or technical support staff able to handle your questions or problems?
    Kellyco's Average Rating: ***** (4.816)

  3. Was the delivery made on time?
    Kellyco's Average Rating: ***** (4.782)

  4. How would you rate your overall experience in dealing with Kellyco.
    Kellyco's Average Rating: ***** (4.802)

Would you buy from Kellyco again? Yes No



Kellyco Customer Comments | Reseller Rating Comments | Google Reviews | Price Grabber Ratings

Customer Comment Pages
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Kellyco is fantastic!The service and support were fantastic! I love your website, it's easy to navigate, very colorful and user-friendly. It made it easy to find and choose the metal detector that was right for me. Keep up the fantastic work.
Customer Rating:
starstarstarstarstarDan P.
Would you buy from Kellyco again? Yes! yes
Little problems were handled quicklyThere is no improvement necessary. The little problems were handled quickly and efficiently with your salesman. Thank you, Roger!
Customer Rating:
starstarstarstarstarRobert B.
Would you buy from Kellyco again? Yes! yes
Providing excellent helpThank you for always being there and providing excellent help when I had problems with my items. Thanks also to Raul, who has been very helpful with all my transactions. Kellyco has excellent prices, that's why I am a repeat customer.
Customer Rating:
starstarstarstarstarCesar D.
Would you buy from Kellyco again? Yes! yes
Kellyco needs to provide a better level of service.

On a previous order, I had a shipping error and I was very uneasy about the transaction over the phone while using some gift cards. I was not told in the beginning that there was a backorder when I spoke with Pat. She sent me a sales order but didn't give me a backorder lead time. The last time I called Pat she told me I would receive an email with the tracking info. It was not provided until I emailed a reminder to her. Then she simply linked my tracking # info in a response. I am not looking for any compensation just genuine concern and respect. Please let me know if you are able to provide a better level of service and more feedback.

Response

Our sincere apologies. This is not the way Kellyco customer service operates. Your survey response was a wake-up call for us. We take every complaint seriously and have put new procedures in place to prevent this lack of correct response to problems such as you described.

Customer Rating:
starstarBrian L.
You Guys Are Scary Good!Hi Melanie,
Like I told Dan, you guys are scary-good. Thanks so much for the best customer service I have ever received from any retailer - brick and mortar included. Your communication, team work and follow through is astounding. It almost makes me want to move to Florida and go to work for you guys. I will be coming to you first for any future purchases. And by the way, Mr. Dittrich is my dog. My name is Steve. Thanks again, Melanie.
Steve D.
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Kellyco is a Company That Really Cares

Tony,
I am at loss of words to describe how happy I am with the outcome of the problems I encountered with my machine. Kellyco has proven to me that they are a company who really cares about their customers. The resolution is far beyond what I expected. You can rest assured that I will buy again from Kellyco.

I belong to one of the largest prospector clubs in Southern California and I intend to make sure the members know how well Kellyco treated me.

Thank you so much in this matter.

Regards,
Richard G
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
I am one of your BIGGEST Fans. Just wanted to let you and Kellyco know that I am one of your biggest fans and have recommended KellyCo time and again on all of the metal detectin forums I am on. Not only does KellyCo perform promptly and professionally during the routine course of processing an order, but what truly makes you all stand out from the rest of the crowd is when something does not go according to what is "routine" you all fix the problem without your customer (me) bearing the full brunt. Thank you again for helping me to replace my broken pointer! Kind Reguards, Michael Niero
Customer Rating:
starstarstarstarstarMichael N.
Would you buy from Kellyco again? Yes! yes
Excellent Service!Your website was easy to understand and easy to navigate. Also had enough information. I am repeat customer.
Customer Rating:
starstarstarstarstarWarren M.
Would you buy from Kellyco again? Yes! yes
Top Customer ServiceYour customer service is top in my book. Amber told me my detector would be at my house on Monday. It was. (You're lucky to have her.)
Customer Rating:
starstarstarstarstarPhilip C. S.
Would you buy from Kellyco again? Yes! yes
Excellent ServiceI wouldn't know how else you could do any better. Excellent in all phases.
Customer Rating:
starstarstarstarstarJoseph M.
Would you buy from Kellyco again? Yes! yes
Customer Comment Pages
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* Comments without stars are from unsolicited emails, letters, warranty cards, etc.

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