- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.834)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.814)
- Was the delivery made on time?
Kellyco's Average Rating: (4.780)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.800)
Would you buy from Kellyco again? Yes No
Kellyco needs to provide a better level of service.
On a previous order, I had a shipping error and I was very uneasy about the transaction over the phone while using some gift cards. I was not told in the beginning that there was a backorder when I spoke with Pat. She sent me a sales order but didn't give me a backorder lead time. The last time I called Pat she told me I would receive an email with the tracking info. It was not provided until I emailed a reminder to her. Then she simply linked my tracking # info in a response. I am not looking for any compensation just genuine concern and respect. Please let me know if you are able to provide a better level of service and more feedback.
Response Our sincere apologies. This is not the way Kellyco customer service operates. Your survey response was a wake-up call for us. We take every complaint seriously and have put new procedures in place to prevent this lack of correct response to problems such as you described.
Like I told Dan, you guys are scary-good. Thanks so much for the best customer service I have ever received from any retailer - brick and mortar included. Your communication, team work and follow through is astounding. It almost makes me want to move to Florida and go to work for you guys. I will be coming to you first for any future purchases. And by the way, Mr. Dittrich is my dog. My name is Steve. Thanks again, Melanie.
I am at loss of words to describe how happy I am with the outcome of the problems I encountered with my machine. Kellyco has proven to me that they are a company who really cares about their customers. The resolution is far beyond what I expected. You can rest assured that I will buy again from Kellyco.
I belong to one of the largest prospector clubs in Southern California and I intend to make sure the members know how well Kellyco treated me.
Thank you so much in this matter.Regards,
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.