Free Vulan 360 Pinpointer
Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
  1. Was the telephone representative courteous, helpful, and knowledgeable?
    Kellyco's Average Rating: ***** (4.832)

  2. Was the salesman or technical support staff able to handle your questions or problems?
    Kellyco's Average Rating: ***** (4.813)

  3. Was the delivery made on time?
    Kellyco's Average Rating: ***** (4.779)

  4. How would you rate your overall experience in dealing with Kellyco.
    Kellyco's Average Rating: ***** (4.799)

Would you buy from Kellyco again? Yes No



Kellyco Customer Comments | Reseller Rating Comments | Google Reviews | Price Grabber Ratings

Customer Comment Pages
<< Prev Set <Prev Page 10 11 12 13 14 15 16 17 18 19 Next Page> Next Set >>
I Recommend KellycoI am very satisfied with your service. I will recommend your company to my close friends. Also, Doris was excellent, she was very helpful. I recommend you give her a good raise. You have an excellent staff. I'm a first time buyer and I did my research before choosing your company. I do not regret my choice at all.
Customer Rating:
starstarstarstarstarAlonso M.
Would you buy from Kellyco again? Yes! yes
Excellent Service & ProductsThere's nothing that I know of to improve with your service. Excellent products, service, price and shipping. Maybe a military discount? I would still buy without one, but it would be a perk.
Customer Rating:
starstarstarstarstarTyler M.
Would you buy from Kellyco again? Yes! yes
Oustanding ServiceThe quality of service was outstanding. My order arrived on time and the back-order came only two days later!
Customer Rating:
starstarstarstarstarKevin C.
Would you buy from Kellyco again? Yes! yes
PerfectionI don't know how you improve on perfection!
Customer Rating:
starstarstarstarstarRonald P.
Would you buy from Kellyco again? Yes! yes
Highly RecommendChay did an excellent job. I highly recommend her. She even called after the order with tracking information. Thank you.
Customer Rating:
starstarstarstarstarGerald B.
Would you buy from Kellyco again? Yes! yes
Kellyco is fantastic!The service and support were fantastic! I love your website, it's easy to navigate, very colorful and user-friendly. It made it easy to find and choose the metal detector that was right for me. Keep up the fantastic work.
Customer Rating:
starstarstarstarstarDan P.
Would you buy from Kellyco again? Yes! yes
Little problems were handled quicklyThere is no improvement necessary. The little problems were handled quickly and efficiently with your salesman. Thank you, Roger!
Customer Rating:
starstarstarstarstarRobert B.
Would you buy from Kellyco again? Yes! yes
Providing excellent helpThank you for always being there and providing excellent help when I had problems with my items. Thanks also to Raul, who has been very helpful with all my transactions. Kellyco has excellent prices, that's why I am a repeat customer.
Customer Rating:
starstarstarstarstarCesar D.
Would you buy from Kellyco again? Yes! yes
Kellyco needs to provide a better level of service.

On a previous order, I had a shipping error and I was very uneasy about the transaction over the phone while using some gift cards. I was not told in the beginning that there was a backorder when I spoke with Pat. She sent me a sales order but didn't give me a backorder lead time. The last time I called Pat she told me I would receive an email with the tracking info. It was not provided until I emailed a reminder to her. Then she simply linked my tracking # info in a response. I am not looking for any compensation just genuine concern and respect. Please let me know if you are able to provide a better level of service and more feedback.

Response

Our sincere apologies. This is not the way Kellyco customer service operates. Your survey response was a wake-up call for us. We take every complaint seriously and have put new procedures in place to prevent this lack of correct response to problems such as you described.

Customer Rating:
starstarBrian L.
You Guys Are Scary Good!Hi Melanie,
Like I told Dan, you guys are scary-good. Thanks so much for the best customer service I have ever received from any retailer - brick and mortar included. Your communication, team work and follow through is astounding. It almost makes me want to move to Florida and go to work for you guys. I will be coming to you first for any future purchases. And by the way, Mr. Dittrich is my dog. My name is Steve. Thanks again, Melanie.
Steve D.
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Customer Comment Pages
<< Prev Set <Prev Page 10 11 12 13 14 15 16 17 18 19 Next Page> Next Set >>

* Comments without stars are from unsolicited emails, letters, warranty cards, etc.

Independent Customer Feedback
Click on one of the comparison site logos to
see our third party reviews