- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.828)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.807)
- Was the delivery made on time?
Kellyco's Average Rating: (4.773)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.791)
Would you buy from Kellyco again? Yes No
Minelab and Kellyco Take Care of Their CustomersMinelab,
I am writing to you as a first time customer. On 12-17-09, I ordered an Excalibur 2 with the 10" coil from Kellyco. I received the detector on 12-23-09, but they had sent me the 8" coil, so i had to send it back. I was then notified that they ere out of stock. I had called Kellyco numerous times to inquire about my detector but was told they were on back order. On another call I had a very helpful and concerned employee of Kellyco advise me that she would contact Minelab directly to see if you had one Excalibur that you could send directly to me. I did not expect to here back from them, but was surprised when I was told that you people at Minelab would send the detector directly to me. Days later it arrived and I was excited to put it together and try it out. Much to my surprise there was no adapter in the box for the battery charger. I notified Kellyco and they advised they would contact Minelab. I thought this will be a long drawn out event. Two days later the part was at my door. I would like to thank you for being a first rate company with state of the art detectors and a first rate company who cares about their customers. After seeing this type of service i will be along time customer. Customer service means a lot to me and a number of companies lack it, but not Minelab or Kellyco.
|Reponse From Kellyco on 02/04/10,|
Thank you for taking the time to write to us. We enjoy hearing from our Minelab Family members! We consider all of our customers part of our family. Enjoy your Excalibur and send us pictures and your stories. We don\'t want this to be the last time we hear from you. As a token of our appreciation for taking the time to write to us, please send us a shipping address for a complementary \"gift\" from us to you.
I have copied Kellyco on your letter, I know they would love hearing positive feedback from their customers
Happy hunting! Thank you and have a good day!
-Minelab Metal Detectors
|Reponse From Kellyco on 10/12/09,|
Dear Mr. Williams, Thank you for taking the time to answer our questionnaire. Information like this is what helps us to solve any problems and continue to improve our services. You are being sent a new bag and our apologies for the one that you received. If I can be of any further assistance to you I trust that you will not hesitate to contact me. Best regards, Margaret
Response from Customer:
Thank you very much. It is service like this that keeps me coming back.
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.