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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Absolutely Outstanding!Everything about my purchase from Kellyco was absolutely outstanding, from beginning to end! I wouldn't hesitate to purchase from Kellyco in the future or to recommend Kellyco to friends. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Blake is a Nice FindRight now I can't think of a thing to improve your service. This is our 3rd detector from you, 2 Garretts and 1 Minelab X-Terra 705. Keep up the awesome work - in fact you have very much improved, your salesperson Blake has gone over and beyond helping me with this order. He is a gem, or should I say a nice find, ha.
Customer Rating:Would you buy from Kellyco again? Yes! Couldn't Have Been Treated BetterI placed my order on Friday October 3rd and I received my new White's V3I detector on Tuesday October 7th, much faster than I expected. Mark took my order and I don't think I could have been treated any better. He talked to me more like a friend than a client, and I will buy from Kellyco again. Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Thank You So Much!Blake was awesome. He helped me make good decisions based on what I described about my husband and what would work for him. He was also there for the couple of additional calls I made with questions after sale. He even added a note from me to my husband on the inventory list since it was a present! Thank you so much!
Customer Rating:Would you buy from Kellyco again? Yes! To Maui in Two Days!!I'm a new customer and service is already excellent. I ordered a detector and scoop online, and then decided to change and upgrade my scoop. George called the warehouse, set it up, took care of billing - all fast and nice. I received my order in Maui two days later!
Customer Rating:Would you buy from Kellyco again? Yes! Always Helpful and Courteous!My salesman was Mark, and he was great! He was patient and he answered all of my questions. I called and emailed several times and he was always helpful and courteous.
Customer Rating:Would you buy from Kellyco again? Yes! I Would Recommend Kellyco to AnyoneBlake was a very caring person. I have never bought anything off the internet from a better sales person. I would recommend Kellyco to anyone buying a metal detector. I'm 70 years old, and I bought it mostly to get myself out of the house. If I find anything, that will be a plus.
Customer Rating:Would you buy from Kellyco again? Yes! Outstanding Service!Blake was very personable to talk with. He is an asset to your company!! We will continue to shop with your company and will recommend anyone that we come in contact with. We will refer Blake because of the outstanding service he gave us. Thanks!!
Customer Rating:Would you buy from Kellyco again? Yes! No Possible Way to Make Kellyco Even Better!I don't think there is anyway possible to make Kellyco any better. This is the best website on the market, I will not order from anyone else other than Kellyco. Blake was awesome!!
Customer Rating:Would you buy from Kellyco again? Yes! This Spells Kellyco....Kellyco has a staff of highly trained people that are as passionate about this great hobby as anyone and every time I've called them, I'm connected to someone that is friendly, helpful, and very knowledgeable. But sometimes, they're treated very disrespectfully for simply telling a customer the truth about a product line - or a special machine, that the customer does not understand as the customer frustration builds, they lose it and lash out at the very person trying to help them. Sometimes this is understandable, sometimes it is not. Either way Kellyco hangs in there. Sometimes they are seriously abused and are still friendly. My God, that should tell you something. I love detecting and would never steer anyone wrong. I've purchased from many places, and after 49 years, I think I have learned a thing or two about -- quality, customer service, reliability, honesty, integrity and fairness. This spells KELLYCO METAL DETECTORS.
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.