- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.828)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.807)
- Was the delivery made on time?
Kellyco's Average Rating: (4.773)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.791)
Would you buy from Kellyco again? Yes No
Informative Service But....I wasn't told about all the $10 specials when I purchased my White's V3i. I didn't receive my instructional DVD... and I'm still waiting for it. When I called today, Steve told me about the specials and honored the purchase after the fact. He was very informative and helpful.
First off I did not talk with anyone when I made my order. (I should have) I thought your site was nice and easy to navigate. But with that said, my order needed some correction done to it after it was placed. Not sure how but I think I may have selected the etrac from the etrac page and in doing so I did not get the option of the extra option free stuff. When I called all was taken care of very fast.
In buying the etrac and given the choice of BOGO I chose the V4 pin pointer, I did not catch that there was a free one all ready coming from the perches. When I hit the info link I thought there was a cost for it. The only one that showed at check out was the BOGO one. (IMHO after using the V4 it is truly a piece of crap. It only works if you're touching the coin 1/2" maybe if there is nothing on top of it. And I have 2 of them. That would not be so bad if it worked well. Disappointed) Not sure what I would have chosen, but would have not chose to get 2 of them. Maybe a trade-in for another BOGO item?
As for the order being on time, I truly like your site and got loads of info from it. I read up on your company and saw and believed that you had the detectors in stock. I ordered on 6/15 and did not get it till 6/29 due to a back order for the etrac. That was longer than I thought it would have taken when I made the purchases. Knowing ahead of time about the back order would have been nice.
The etrac is a great detector! For the little time that I have had to use the etrac, other than the $10 in clad I found a 1942 Merc and a 1954 Rosei. The Merc Tone and CO was a bit iffy surrounded by iron. Both silvers were found around the old part of the fair grounds that has been under the hunt for 20+ years. Not to bad for a new guy learning.
I think you have a great site. There is a load of great information for making a decision on purchasing a detector and nice incentives when purchasing one.
Look forward to doing more business with you.
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.