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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
  1. Was the telephone representative courteous, helpful, and knowledgeable?
    Kellyco's Average Rating: ***** (4.835)

  2. Was the salesman or technical support staff able to handle your questions or problems?
    Kellyco's Average Rating: ***** (4.816)

  3. Was the delivery made on time?
    Kellyco's Average Rating: ***** (4.782)

  4. How would you rate your overall experience in dealing with Kellyco.
    Kellyco's Average Rating: ***** (4.802)

Would you buy from Kellyco again? Yes No



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Customer Comment Pages
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5 Stars For Kellyco!!!My other hobby is making custom ink pens from exotic woods. One of my suppliers is located in the North Eastern part of the United States. When I place an order, it takes anywhere from a week to ten days for it to arrive. Each time I have ordered from Kellyco it has arrived within 3 days (and that's usually standard shipping). I get the impression the order was shipped from just down the street. Superb service, everything received is just as ordered. If my opinion counts, Kellyco gets a five star rating from me.
Customer Rating:
starstarstarstarstarEddie H.
Would you buy from Kellyco again? Yes! yes
Kellyco cares for customersNewly retired I was anxious to find a hobby and your website was instrumental in motivating me to go into metal detection. Your support and genuine concern in assisting me was truly refreshing to deal with people that really cared about their customers.
Dale T.
Customer Service was Great!I just wanted to let you all know about my experience with Kellyco and the new AT PRO. The customer service was great as well as the deal they have.

I got the AT PRO and All the extra goodies for the advertised price. Also bought a coil cover. And they have free freight right now. I received the package yesterday, Wednesday June 29 at 2:30 pm. It was ordered on Monday afternoon, June 27th at about 2:00 pm. I think that was fast. I got home from work yesterday afternoon and had some chores to do but I could not resist opening the package. After I found the operators manual I assembled the unit with my brother. I was very excited with the look and light weight of the AT PRO. The old antique machines I have really put you through a work out over several hours.

Later that day I had finished some chores and had some free time. I had already been watching some of Garrets training videos on the use of the At Pro, So I figured I had a general Idea of the controls. I know I need to read the manual. I just could not resist. I got the new machine and a small scoop and headed out in the yard. I walked over to in front of a old mobile home I rent. Then I set up the controls to best suit my property in standard mode.

After ground balancing, I had to turn down the sensitivity a few notches. Then set iron disc to 36. Right away after I started the search around the side walk, I got a good high tone signal as shown on the training video. And the depth was 4". So I took the scoop and popped out the very first Penny with the new machine. Then within a short time I found 3 more before calling it quits. I had to leave soon or I would of kept hunting. Total time setting up the unit, hunting and digging up the 4 targets was about 20 minutes. I know the finds were not Gold but at least they were not trash, and I've had enough Trash digging over the last month using the old machines. Thanks GARRETT and thanks for a great deal and service KELLYCO.

Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Excellent Service My BeachHunter ID 300 and sand scoop etc. arrived today and I would once again like to commend Kelly Co for the excellent service and also UPS for getting the 2 packages to me in a timely manner and for their New Zealand agents for keeping me well informed and getting NZ Customs Dept clearance, everything about this purchase was excellent . I thank you Chaymae for your service and to all the others that played a part in getting my purchase to me in New Zealand. Many thanks.
Customer Rating:
starstarstarstarstarEd W.
Very Happy with Purchase!I was researching metal detectors for a gift for my husband for father's day and couldnt be happier with the selection (not only in price but in options)with Kellyco Metal Detectors. After reading all the customer feedback I decided on a Trident detector. I am very happy with the purchases and my husband is estatic with his gift (cant keep a good secret!). Shipping was quick and the follow up emails from Kellyco reflects their goal is a happy customer. I have nothing negative to say about my online purchase - I definately will shop with Kellyco in the future. The Trident metal detector is perfect - lightweight and was easy to put together and get right to using. We are beginner enthusiasts in metal detecting and I am happy with can use both land and sea. As previous reviewers indicated this detector is for both the beginner and the proficient. As i said above - I am happy with my purchase and will definitely be a return customer - many times I'm sure! Thank you Kellyco!
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Just keep doing what your doing! George was great - had a blast talking to him.
Customer Rating:
starstarstarstarstarCharles Cobb
Would you buy from Kellyco again? Yes! yes
I do not find it necessary to list any problems at this time. Your service to date has been excellent.
Customer Rating:
starstarstarstarstarKeith Nagelson
Would you buy from Kellyco again? Yes! yes
Your service was excellent! I do not see where you need to improve. Thanks a million.
Customer Rating:
starstarstarstarstar
good jobKeep going what you are doing. I've always been satisfied with Kellyco's service and prompt response.
Customer Rating:
starstarstarstarstar
Would you buy from Kellyco again? Yes! yes
Kellyco has best prices and info on productsI have ordered units from you since you were in business. I have ordered several brands and types of detectors from you including water, land, and prospecting detectors. You have the best prices and information I know. I have spent about $10,000 with your company so far and plan on spending more.
Customer Rating:
starstarstarstarstarTerry S.
Would you buy from Kellyco again? Yes! yes
Customer Comment Pages
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* Comments without stars are from unsolicited emails, letters, warranty cards, etc.

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