- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.828)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.807)
- Was the delivery made on time?
Kellyco's Average Rating: (4.773)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.791)
Would you buy from Kellyco again? Yes No
Kellyco has masterful customer service
I have made 3 recent purchases that make me a proud owner of a Whites MXT Pro and a Whites GMT, and more accessories than I dare to list here. On my most recent purchase, there was a survey enclosed and me being the person that I am, I just never really bother with them. This time was different though. Let me explain ...
Before making my first purchase from KellyCo on September 28, 2010, I conducted extensive research. I would be ashamed to admit how many hours I spent reading, talking to people, and scouring internet forums to find seasoned advice and wisdom. In addition, I contacted Whites in Oregon via email and Todd Marshall responded with his recommendations to my questions.
So, you can say that I already was pretty set on what I was going to purchase. However, I was very skeptical and concerned about dealing with a dealer so far away from my home in NC. I had one dealer close by that doesn't stock much of anything and another that went out of business recently due to the recession. Nevertheless, I finally decided to make "the call" and I got a KellyCo salesman on the phone by the name of Tony Pasquale. I didn't let him know what I had already discovered through my research. I just told him the basics for which I looked for in my first metal detector purchase. I was sort of testing the waters to see if I would receive a lot of sales hype and misinformation(which frankly I actually expected).
Well, I can tell you from years of being in business myself, being in sales at times throughout my life, and striving to be a perfectionist. . .it takes a lot to impress me. So, it is not an overstatement by any means when I say that I was blown away by Tony when I first spoke to him. His knowledge and his recommendations were right on with what I needed. I was very impressed with Tony. He didn't try any high pressure sales tactics and tricks that are so commonplace, such as trying to sale a higher priced detector to just be able to "ring the register" in commissions and make quota regarding sales targets. On the contrary, he took time to listen to me and was very encouraging with me being a "newbie" to metal detecting and took time to answer numerous questions I had while sharing helpful tips and valuable insight as well. When compiling my first order, I noticed that he was able to answer even complex questions very quickly which demonstrated his level of expertise. He processed the order so quick that I was actually scared there would be problems with my shipment ... BUT my order was accurate and shipped at blazing speed! And after 3 orders to date, there hasn't been a single error or oversight (and I have ordered a lot of items). Tony has demonstrated a commanding knowledge over your entire product line down to the smallest accessory. In fact, I just couldn't "stump" him by a single question!! Yes, I did actually try.
So, after the 3 orders with KellyCo now, I have only dealt with Tony in the Sales area. He has left such a positive and indelible impression, I will ask for and only deal with him ... Period!! I call and request when he will be working ifhe is not there, and have gladly waited on hold until I am able to speak to him. I don't like leaving voicemails, they are counterproductive sometimes.
So, to finally give my answer to question #3 on the survey: "How can we improve our service to you?"
My response is ... that KellyCo has done such a masterful job in placing such a high priority on customer service, shipping orders quickly and accurately, and being proactive in resolving any problems (as I have read about some instances on the forums). A company's greatest asset is there employees, and I can say that with more people like Tony working for KellyCo, you will be in business for a very long time. Therefore, I can't see anywhere you can improve your service ... so if it is not broke, don't try to fix it!
Thanks for the great service and positive experience that I have had dealing with you so far. . .. I couldn't be more pleased with my
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.