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Customer Comments, Compliments, and Complaints
Our Customer Comments come from a number of different verified sources such as emails*, faxes*, and the customer satisfaction form included with each order shipped. It asks customers to rate us in 4 categories:
- Was the telephone representative courteous, helpful, and knowledgeable?
Kellyco's Average Rating: (4.836)
- Was the salesman or technical support staff able to handle your questions or problems?
Kellyco's Average Rating: (4.817)
- Was the delivery made on time?
Kellyco's Average Rating: (4.782)
- How would you rate your overall experience in dealing with Kellyco.
Kellyco's Average Rating: (4.803)
Would you buy from Kellyco again? Yes No
Satisfied with EverythingI am satisfied with everything about Kellyco. I have purchased a few things in the past from you and have always been happy with the speedy service and products you carry. I plan on buying a new metal detector in the future, and when I do, I will buy it from you. Thank you for sending my pinpointer in just two days!
Customer Rating:Would you buy from Kellyco again? Yes! Earned My TrustYou can't improve your service. It is or was the most pleasant transaction I have ever had. The people were knowledgeable, patient, and on the money with every answer. That's why I return to Kellyco. When you spend $1,000.00 over the phone and internet, TRUST becomes your first priority. Your people have earned my trust.
Customer Rating:Thanks for the Great ServiceScott, the telephone representative, was very friendly, courteous, helpful and knowledgeable. I received everything that I ordered, on the exact date that was stated. Due to cold weather, I have not had a chance to use my detector, but I'm sure it will be okay. Definitely will buy from Kellyco again. Thanks for the great service.
Customer Rating:Would you buy from Kellyco again? Yes! Blown AwayI would like to thank you for the outstanding service I received when I ordered my new White's MXT All-Pro detector. Leilani was very knowledgeable and processed my order very quickly. I was blown away with the value that I received, the price, and the free and fast shipping. I will be buying from you again.
Customer Rating:Would you buy from Kellyco again? Yes! First Purchase from KellycoThis was my first purchase from Kellyco, and to be honest I can't imagine how you could improve! You guys set a standard with which a lot of others should follow!
Customer Rating:Would you buy from Kellyco again? Yes! What a Pleasure it Has BeenI just wanted to say, I have never purchased anything online before so I made a mistake on my banking information which delayed my order (my goof). But when I called your number, I was assisted by a couple of men who helped me to find the problem. I don't have their names but they were so awesome. The last man even called me back (instead of an e-mail) just to let me know everything was resolved, and he shipped out my stuff on Monday December 1st (I called November 30th) and I received it on December 4th. Also, because of the delay (again, my fault), the item I had purchased was sold out. But that didn't stop my salesman, he found all the things in that package and made me one, above and beyond!! That call he took the time to make meant a lot to me, all the trouble he went to, to get me what I had wanted. I sure do appreciate. My husband never asks for anything, a very hard person to surprise or buy for. So when I saw he had jotted down the metal detector with your name and the $500 sign, I looked you up and found exactly what he had wanted. Thanks to that salesman, I can't wait for Christmas this year, to see his face when he opens it. Just plain awesome it is!! Thank you.
Customer Rating:Would you buy from Kellyco again? Yes! Nothing But SpectacularThe service I received was nothing but spectacular. Scott was by far the best salesperson I have ever dealt with. The experience was amazing and I would recommend your company to my friends and family.
Customer Rating:Would you buy from Kellyco again? Yes! No ComplaintsI have no complaints about the service that I have received from Kellyco over the past years. You have always exceeded my expectations in quality of service, value, and speed of response. I have had no qualms about passing your company's name on to my friends who are interested in detecting. I recommend them looking at the web site and even calling direct with questions, for advice, or to confirm their choices on equipment. You had helped me get back into detecting and I am sure that you can provide assistance to them. Thanks for being the technical support people when I am in need. PS. I was glad to see Kellyco was contacted for advice and help on the Oak Island search. It was not a surprise to me that they contacted the "best" for help. I also remember reading the 1965 article about the "Money Pit" and like the brothers; it stirred my interest back then.
Customer Rating:Would you buy from Kellyco again? Yes! Always Been PleasedI've bought many detectors over the years from Kellyco and have always been pleased. I've never had a bad experience that I can recall. My most recent purchase was 2 Tesoro Compadre's. One for myself and one for my son in law. I bought them a week apart and Brad was my sales associate for both. Great guy.
Customer Rating:Would you buy from Kellyco again? Yes! Excellent ServiceYou provide excellent, friendly and quick service. Christopher exemplifies the model sales representative with his polite, enthusiastic "can-do" positive attitude... a real asset to Kellyco! I rarely complete customer surveys but feel Kellyco, and in particular, Chris, deserved some feedback. A job well done!
Customer Rating:Would you buy from Kellyco again? Yes!
* Comments without stars are from unsolicited emails, letters, warranty cards, etc.