Kellyco’s 30 Day Money Back Guarantee
Not 14, not 20, but within 30 days of receipt, you may return or exchange any new, in-box hobby detector for a full refund or store credit, minus shipping fees. All returned items must be new, unused, unassembled and in the original, unopened shipping carton with original packing, manufacturer's warranty, and instruction manual. Any Buy One - Get One Free detectors and all free accessories included must be returned in unused condition. Return shipping, insurance, etc. are your responsibility. If your detector was shipped under a free shipping program, shipping charges will be deducted from your refund. We will pay shipping cost if the return is a result of our error.
- Please call Customer Service 407-699-8700 for a Return Authorization Number before shipping any product to us for refund or exchange.
- Any metal detector or accessory returned for trade or refund that does not include the factory original shipping carton and inserts may be subject to a repacking fee.
Defective Returns: If you believe you have a defective item, please contact Customer Service within seven days of receipt for a replacement.
Used Returns: If you are unsatisfied with your detector for any reason, please contact Customer Service within 14 days of receipt. You will have the option of receiving a 70% refund or an 80% credit toward the purchase of another metal detector, search coil or any accessory. This guarantee applies to purchases of any new, demo, and used metal detectors. X-Parts detectors are excluded.
- Returned metal detectors are considered used, and we sell them for a reduced price on the pre-owned, demo, and
used section of the Kellyco website. When returning a metal detector, search coil or any accessory it must be in
like new, resalable condition with all instructions and manuals unmarked and unaltered. Search coils on metal
detectors or coils purchased separately must be returned with their original covers. Any free accessories and/or
promotional items must be returned in like new, resalable condition.
We suggest that before you decide to return a detector, call our hotline and speak to any of our certified experts. They are eager to help you with any issue or concern you may have.
Detectors, search coils, or any accessory returned for refund or credit will have the original shipping costs deducted if they were shipped for free.
- *Excludes these non-refundable products: All in professional metal detector category, security, and commercial/industrial machines, special order detectors, J.W. Fisher professional products, Aqua Pulse, all Minelab GPX models, all Tesoro, OKM, Nokta, pre-owned, refurbished, demos, used, closeout models, and other Treasure Hunting devices, including X-Parts detectors.
Exclusive Price Match Guarantee
Price Match Guarantee*: Our prices and packages are the lowest and best available, and we're willing to back that up with cold, hard cash! Within 10 days after your purchase from Kellyco, send us an ad from any authorized dealer that offers the same new product for less than you paid. We will verify and gladly refund you the difference.
If you find a better price before you buy, give us a call - We will work to meet or beat any competitor's price!
*Price Match Guarantee is good within 10 days after your purchase, and applies only to the price of the metal detector, excluding packages or free merchandise.